Effective Date: 11/07/2026

Thank you for shopping with Kalki Moda. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping & Delivery Policy to understand how your orders are processed and delivered.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order has been processed and shipped, you will receive an email or SMS containing your shipment tracking details.

Please note that processing times may be extended during festivals, promotional events, or periods of high order volume.

Shipping Coverage

We currently deliver products across India.

At this time, we do not offer international shipping.

Estimated Delivery Time

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, Kalki Moda may offer Free Shipping on selected products or orders that meet the minimum purchase value.

Order Tracking

After your order is shipped, you will receive a tracking number via your registered email address or mobile number.

You can use the tracking information to monitor the status of your shipment until it reaches your delivery address.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for reshipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Kalki Moda is not responsible for delivery delays or failed deliveries caused by:

• Incorrect shipping address
• Incorrect PIN code
• Incorrect phone number
• Incomplete delivery information

Please verify your shipping details carefully before placing your order.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please notify us within 24 hours of delivery.

To help us investigate the issue, kindly provide:

• Your Order Number
• Clear photographs of the product
• Images of the packaging
• A brief description of the issue

Our support team will review your request and provide an appropriate resolution as quickly as possible.

Delivery Delays

While we work with trusted courier partners, certain situations beyond our control may affect delivery times, including:

• Extreme weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Transportation disruptions
• High seasonal demand

We appreciate your patience and understanding in such situations.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may be returned in accordance with our Refund & Returns Policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Kalki Moda

Email: support@kalkimoda.in

Phone: +91 8848 858 692