Refund and Returns Policy

Effective Date: 11/07/2026

At Kalki Moda, we strive to provide high-quality products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

By placing an order on our website, you agree to the terms of this policy.

Return Eligibility

You may request a return if:

  • The return request is initiated within 24 hours of receiving the product.
  • The item is unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, accessories, and packaging are intact.
  • The product is free from stains, perfumes, alterations, or any signs of use.

Returns requested after 24 hours of delivery may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Women’s Innerwear
  • Brassieres
  • Shape Wear
  • Women’s Intimates
  • Men’s Intimates
  • Nightwear (if the package has been opened or the product has been used)
  • Socks
  • Products marked as Final Sale, Non-Returnable, or Clearance
  • Gift Cards (if applicable)

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • A product with missing parts

Please contact us within 24 hours of delivery by emailing support@kalkimoda.in or calling +91 8848 858 692.

To help us process your request quickly, please provide:

  • Order Number
  • Clear photographs of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your request and provide a resolution as soon as possible.

How to Request a Return

To initiate a return:

  1. Contact our customer support within 24 hours of delivery.
  2. Share your Order Number and reason for the return.
  3. Wait for return approval from our support team.
  4. Follow the return instructions provided by our team.

Please do not return any item without prior approval.

Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method whenever possible.
  • Processing may take 5–7 business days after the refund is approved.
  • Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

Shipping Charges

  • Original shipping charges are generally non-refundable, except where the return is due to our error or a defective product.
  • If the return is approved because of an incorrect or damaged product supplied by Kalki Moda, the return shipping cost will be borne by us.
  • In all other eligible return cases, return shipping charges may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may be returned according to this policy after delivery.

Return Rejection

A return request may be rejected if:

  • The request is made after 24 hours of delivery.
  • The product has been used, washed, or damaged by the customer.
  • Original tags or packaging are missing.
  • The product falls under the non-returnable category.
  • The product is returned without prior approval.

Contact Us

For any questions regarding returns or refunds, please contact us:

Kalki Moda

Email: support@kalkimoda.in

Phone: +91 8848 858 692

At Kalki Moda, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through trusted payment gateways)
  • Order History

Non-Personal Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visits
  • Cookies and Usage Data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your shipping address
  • Process payments securely
  • Provide customer support
  • Respond to your enquiries
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Notify you about new arrivals, offers, and promotions (only if you have opted in)
  • Detect and prevent fraudulent activities
  • Comply with applicable legal obligations

Payment Security

We do not store your debit card, credit card, or banking details on our servers.

All online payments are processed through secure and trusted third-party payment gateways that use industry-standard encryption technologies.

Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember your preferences
  • Keep you logged into your account
  • Analyze website traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third-party service providers when necessary to:

  • Process payments
  • Deliver orders
  • Provide website hosting and technical support
  • Analyze website performance
  • Comply with legal requirements

These service providers are authorized to use your information only for the services they provide.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you information about:

  • New product launches
  • Exclusive discounts
  • Seasonal offers
  • Fashion updates

You can unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your personal information, where permitted by law
  • Opt out of promotional communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

Kalki Moda reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Kalki Moda

Email: support@kalkimoda.in
Phone: +91 8848 858 692